How KLIKCEL TECHNOLOGIES LTD collects, uses, and protects Platform Data when providing business messaging services on behalf of our clients, in accordance with Meta's Platform Terms.
Last updated: July 2, 2026
KLIKCEL TECHNOLOGIES LTD provides software solutions and business messaging services for clients. We use Platform Data to help our clients communicate with their customers through services such as customer support, appointment reminders, order updates, account notifications, verification codes (OTP), and marketing messages where permitted.
Our platform allows clients to manage customer conversations, automate responses, and monitor message delivery. Platform Data is used only to provide these services on behalf of our clients and in accordance with Meta's Platform Terms and applicable privacy requirements.
On behalf of our clients, and only where our clients are permitted to send such messages, we use Platform Data to enable the following communications:
Help clients respond to and resolve customer enquiries in real time.
Notify customers of upcoming bookings, schedules, and appointments.
Keep customers informed about order status, delivery, and fulfilment.
Send important account, transaction, and service notifications.
Deliver one-time passwords and verification codes for secure sign-in.
Send marketing communications only where permitted and with appropriate consent.
Our platform provides clients with tools to manage their customer communications effectively:
Clients can view, organise, and respond to customer conversations from a unified interface.
Clients can configure automated replies and workflows to respond to common customer requests.
Clients can track message delivery and status to ensure their communications reach customers.
We handle Platform Data strictly as a service provider acting on behalf of our clients. Our use is limited by the following commitments:
Platform Data is used only to provide the messaging services described in this policy on behalf of our clients.
We process Platform Data in accordance with Meta's Platform Terms and applicable privacy and data-protection requirements.
We do not sell Platform Data.
We do not use Platform Data for our own independent purposes, and we do not share it with third parties except as necessary to provide our services or as required by law.
We retain Platform Data only for as long as necessary to provide our services to our clients, and delete it in accordance with our clients' instructions and applicable requirements.
We implement appropriate technical and organisational measures to protect Platform Data against unauthorised access, alteration, disclosure, or destruction. Access to Platform Data is restricted to authorised personnel who require it to operate and support the platform.
If you have any questions about this Platform Data Usage Policy or how we handle Platform Data, please contact us:
Email: privacy@klikcell.com
Phone: +255 772 236 727
Address: Mpendae Mall, Shop No. 19, Mpendae, Mjini Magharibi, Zanzibar 71118, Tanzania
We're here to help you understand how we handle Platform Data and protect your privacy.